Frequently Asked Questions
1. When can I make a claim?
You can start your claim process during your tenancy or after it ends however it might be better to wait till your tenancy ends before starting your claim because your Landlord may be able to give you a valid section 21 notice once the court has looked at your compensation claim.
2. How long have I got to make a claim?
You have 6 years to claim from the date the rules were broken.
3. You should only consider claiming while you're still a tenant:
If you paid your deposit over 5 years ago.
If you understand the risk of section 21 eviction.
Rent Repayment Order (RRO)
1. Are there time limits on when an application must be made?
2. How much can I re-claim?
The amount of rent that tenants can reclaim is capped at 12 months. Tenants can seek to
recover the rent paid in the period of 12 months before the date of the offence being
committed. If the alleged offence is continuing, for example, a failure to obtain a licence,
then the amount to be repaid will relate to the rent paid during which the landlord was
committing the offence for a period of up to 12 months prior to the tenant’s application to
3. I receive housing benefit/universal credit – can I make an application?
If you receive housing benefit or universal credit which covers your whole rent then you are not entitled to make an application for an RRO.
4. What is an RRO offence?
Previously, an application for an RRO could only be made in circumstances were the Landlord had been prosecuted for failing to obtain the correct property licence required under HA 2004.
can be sought.
In addition to failing to obtain the correct licence, a tenant can make an application for an RRO if their Landlord commits one of the following offences;
1. Violent re-entry.
2. Unlawful eviction or harassment.
3. Failing to comply with an Improvement Notice served by the local authority.
4. Failing to comply with a Prohibition Order served by the local authority.
5. Where the landlord is in breach of a banning order.